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25 support credits

CODE: 25-credits

$25.00

+25

Description

Issue based support is a way of providing technical support when consultations of our technical support specialists are assessed in credits that are deducted from your credit account. Credits are used up depending on the work required to answer your question, resolve the issue and have no time limit.

Also you can spend credits for the purchase of any products from our store.

Conversion rate is 1 support credit = $1.

Each request is assessed for its complexity and, based on this assessment, assigned to one of the following categories:

  • Explanation of setting up some standard CS-Cart functionality. General questions about setting up CS-Cart (not problems) - 5 credits;
  • Resolving problems caused by incorrect settings of CS-Cart functionality. Setting up some standard CS-Cart functionality. Consultations on CS-Cart architecture and basic customization - 10 credits;
  • Investigating problems caused by some server settings or/and modified files - 20 credits;

When you post a new issue (you can do it by clicking "start communication" link at order details page with purchased support credits), first our specialists assess its complexity. First category requests are answered without any confirmation from your side. But if the request is of the second or the third category, you will receive a notification of the category to which the request was assigned and the number of credits to be deducted. And the request is answered only after your confirmation of the assessment. In this instance, the total amount of time necessary to resolve your issue can be increased by the time required for assessment and confirmation.

If during the investigation we find out that the issue requires a more detailed analysis or some new facts emerge, we can change the category of the ticket. And the number of credits charged for this ticket will be changed accordingly.

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